Policies

Policies2022-02-22T18:07:21+00:00

BOARDING & DAYCAMP POLICIES

Boarding/Daycamp Hours:  Our drop off and pick up times are the same as our normal office hours, open every day. Monday through Friday from 7am to 7pm. Saturday and Sunday from 9am to 5pm.

After Hours/Late Pick Up Not Allowed: If your dog is not picked up by the time the staff leaves for the night, he/she will be boarded over night at the owner’s expense and you’ll have to pick her up the next day. Employees reserve the right to leave at closing time so please don’t ask them to stay.

Boarding – Last Day Check-Out Time: We prefer boarding dogs to be picked up by 2 pm on their last day of boarding. If you need to pick up your kids later, that’s no problem, but a “Late Pick up/Daycamp Fee” of $4 per hour, per dog will apply after 2 pm every hour until closing time. If not picked up by closing time then your dogs will stay the night.

FOODS, TREATS and BONES:  Your dog can eat our house food at no additional charge, but you are always encouraged to bring your own if they have something their bellies are already very much used to. You may also want to have us feed a little more of your normal food quantity since they are burning more calories here than their normal home routine.  We also have our own special treats you can add on to your dog’s stay, they are fresh and homemade by our Grammie!  Use caution with store bought treats: don’t buy and bring a bunch of treats that your dog is not used to, they’ll get a belly ache!  Also, don’t bring chew bones that they could swallow and choke on (like rawhides)-we will give them what you bring, but know that your dog is not always closely monitored during rest times in their kennel.

For picky eaters, bringing a couple of cans of wet food or pumpkin for us to take spoonfuls from to encourage eating during boarding is a good idea. Some dogs choose not to eat much during boarding for some reason. Some dogs eat more than ever!

There is no charge for feeding unless you have an extensive feeding routine that takes more time for us to complete then you may be subject to a special feeding fee of $2 per meal per dog. We have a refrigerator and freezer and we are happy to feed your dog anything and everything that you want them to have to make their stay the best possible time.

Personal Belongings: It’s up to you, when boarding, you are not required to bring any belongings with you though we prefer that you leave at least her own leash with us during her stay. We have soft blankets for bedding and stainless steel food and water bowls.

However, if your pet has her own bed, favorite toy, treats, chew bones, or anything special to her then you are encouraged to bring it to make your dog’s stay as close to home as possible. Though we do our best with personal belongings with your dog’s very own built-in locker, we can’t
guarantee it won’t happen and there for WILL NOT be responsible for lost or broken items. Your dog might grab a toy and run with it outside for example; lots of other ways to lose or break things but our record is pretty good so, it’s up to you!

Monthly Heartworm and other parasite prevention required! To prevent your dog from picking up some nasty worms or other parasite or from bringing them here if they’ve caught some already, please keep them current on a monthly parasite prevention pill. If she hasn’t had her current protection, no problem! Just have our vet give it to her when you drop off.

Medicine Administration: $1 per administration. PILLS: If it’s a pill that your dog needs to take, please bring us something to hide the pill in if he won’t eat it right out of his food bowl. If he is not eating his pill, we will try to open his mouth and have him swallow it but if he seems nervous, we will not push it. We will sell you a bag of our “Pill Pockets” in order to get him to swallow it. Only the manager is allowed to administer medications. We WILL make sure that he gets his meds on time every time!

ATTENTION! BOARDING is a big change in your dogs’ lifestyle. Adverse health issues can arise in dogs that have an existing medical condition or in dogs with a weak immune system.  With the Pet Clinic next door, Poochie’s does have the ability to take very good care of your dog during their stay but we need your cooperation.  If your dog has any condition that could become worse due to a change in their lifestyle, eating habits, exercise routine, sleep schedule, then we highly recommend consulting with your vet to make sure it’s okay to board.  If they are cleared for boarding, then we need you to leave us with copies of their medical history that explain their condition in case we need to have our Vet check them out.
Unfortunately, we will not board dogs with diabetes.

We have a full grooming salon here serviced by our professional groomers and their assistants. On pick up day, you can choose from a “Quick Wash”, “Groomer’s Bath” or “Full Groom or De-Shedding Treatment”  (see the Pet Spa page to learn more).  Because your pooch will be at play outdoors (swimming, digging, etc.) they are guaranteed to get dirty and we would prefer for them to be clean when you pick them up. At or before you drop off, you will let us know what time that you’ll be picking them up, we like to wait and bathe them just 2 hours before you pick up so that they don’t have to be stuck inside all day. If you don’t yet know the time that you’ll be picking up, that’s okay, just give us a call when you know or on that last day at least 2 hours ahead of your arrival.  If you schedule a Full Groom/De Shed or Groomers Bath for pick up day then there is no Late Pick Up/Daycamp fee. 

If needed, will cost extra. We would only have the doctors next door treat your dog with your permission first as long as you can be reached in a reasonable amount of time. If you can’t be reached, then Poochie’s manager with the guidance of our veterinarians will decide on your behalf if your pet should get treatment.  Your dogs being current on all vaccines at the day you drop off is required (it’s preferred that they have had all vaccines at least 10 days prior but not required). If your dog is missing a vaccine, no problem! You can go ahead and get on the road and our Vet will see your dog on the first day to get them all protected with vaccines.

You can get a tour of the inside of our facility every day from 10 to 5 without an appointment. You may tour the outside grounds if you wish between 12:30 and 1:30 by appointment only.

Dogs that were just adopted by you (or that have been exposed to a dog from a shelter) must not enter our facility for at least 7 days after you take them home. This rule is a safety precaution so that we don’t expose all the guests staying here to viruses that are very common in shelters and puppy stores. The most common viruses will exhibit symptoms within 7 days.

This is listed in detail on our Safety Brief and Liability Agreement that you can also find on this page.  Please read that Agreement in full before signing and let us know if you have any questions.   Poochie’s offers a unique style of boarding and Daycamp, it may not be for every dog.  We believe our way is the best way to pass the time that they’re away from you and we feel like its very healthy for them. It will be your decision to board your best friend here after you’ve considered all the possible risks versus the great rewards of being able to be a dog on vacation at Poochie’s! Feel free to request a tour and ask any questions you’d like prior to your stay.

While they are here under our care, you are still responsible for any damage or injury that your dog does to another dog, person or property, regardless of the circumstances. This means that you must pay the medical bills of the other dog involved for the damage that your dog did during the incident. It’s Florida law and it’s the same deal when your dog is here under our care/watch. Of course, we are always being proactive to prevent anything that would cause your dog to want to nip another during play but they are still dogs after all and in this environment where we give them the freedom to be dogs, you must understand the risk that is associated with this kind of freedom.

In this environment with all the fun and freedom and outside time with friends, you must understand that there’s the possibility that your dog becomes sick or injured during her stay. Poochie’s makes every effort to prevent these things from happening but you understand that if treatment is needed then you will need to pay for it. See the Boarding & Daycamp FAQ’s page for more info on what we do if a dog gets hurt or sick, there’s a link at the top of this page.

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