Policies

Policies2019-05-10T22:15:09+00:00

BOARDING & DAYCAMP POLICIES

Boarding/Daycamp Hours:  Our drop off and pick up times are the same as our normal office hours, open every day. Monday through Friday from 7am to 7pm. Saturday and Sunday from 9am to 5pm.

After Hours/Late Pick Up Not Allowed: If your dog is not picked up by the time the staff leaves for the night, he/she will be boarded over night at the owner’s expense and you’ll have to pick her up the next day. Employees reserve the right to leave at closing time so please don’t ask them to stay.

Boarding – Last Day Check Out Time: We prefer boarding dogs to be picked up by 3pm on their last day of boarding. If you need to pick up your kids later than 3pm then that’s no problem, but a “Late Pick up/Daycamp Fee” of $2 per hour, per dog will apply after 3pm every hour until closing time. If not picked up by closing time then your dogs will stay the night.

Food:  To bring? Or Not to bring?: We always recommend bringing your own just to play it safe. It’s hard to say whether or not your dog will have an upset tummy due to suddenly switching foods or simply because they are in a new environment with a new routine. You know your dog’s tummy the best so you’ll have to make that call. You may also want to have us feed a little more of your normal food quantity since they are burning more calories here than their normal home routine. Our house food is Hill’s Science Diet Advance Fitness and we are happy to feed them that if you don’t bring your own. From the advice of our vet, this is high-quality food that suites the majority of dogs and is full of all the nutrients needed for the extra amount of activity that the dogs are getting here.

There is no charge for feeding unless you have an extensive feeding routine that takes more time for us to complete then you may be subject to a special feeding fee of $2 per meal per dog. We have a refrigerator and freezer and we are happy to feed your dog anything and everything that you want them to have to make their stay the best possible time.

For picky eaters, bringing a couple of cans of wet food for us to take spoonfuls from to encourage eating during boarding is a good idea. Some dogs choose not to eat much during boarding for some reason. Some dogs eat more than ever!

Personal Belongings: It’s up to you, when boarding, you are not required to bring any belongings with you though we prefer that you leave at least her own leash with us during her stay. We have Mexican blankets for bedding and stainless steel food and water bowls. We also have different kinds of treats and chewers, some of them fresh and homemade by Grammie.

However, if your pet has her own bed, favorite toy, treats, chew bones, or anything special to her then you are encouraged to bring it to make your dog’s stay as close to home as possible. Though we do our best with personal belongings with your dog’s very own built-in locker, we can’t
guarantee it won’t happen and there for WILL NOT be responsible for lost or broken items. Your dog might grab a toy and run with it outside for example; lots of other ways to lose or break things but our record is pretty good so, it’s up to you!

Monthly Heartworm and other parasite prevention required! To prevent your dog from picking up some nasty worms or other parasite or from bringing them here if they’ve caught some already, please keep them current on a monthly parasite prevention pill. If she hasn’t had her current protection, no problem! Just have our vet give it to her when you drop off.

Medicine Administration: 50 cents per administration. PILLS: If it’s a pill that your dog needs to take, please bring us something to hide the pill in if he won’t eat it right out of his food bowl. If he is not eating his pill, we will try to open his mouth and have him swallow it but if he seems nervous, we will not push it. We will sell you a bag of our “Pill Pockets” in order to get him to swallow it. Only the manager is allowed to administer medications. We WILL make sure that he gets his meds on time every time!

ATTENTION! BOARDING is a big change in your dogs’ lifestyle which can affect their health in adverse ways. With the vets here working alongside us, Poochie’s does have the ability to take very good care of your dog during their stay but we need your cooperation. The following requirement is for any dog that needs extra special health monitoring and treatments during their stay, such as dogs with diabetes. :::::: PRIOR TO YOUR RESERVATION with us, your dog needs to have an exam from one of OUR vets on site. During the exam and consult with you, they will come up with a plan of treatment for Poochie’s to follow during your pets stay with us. During the boarding stay, Poochie’s needs to charge you an additional $10 per day to follow the routine and fill out the health chart that the vet gives us and also administer the insulin shots or other meds as needed. The vets next door will also be on stand by for us to ask any questions we have or to check in on your dog anytime we ask them to.

Long Stay Discounts, Training Discounts, VID discounts or any other discounts are not given on the nights highlighted on the calendar. Everyone has to pay the full regular price on the “non-discounted nights”. Those are the nights that we are full with a waiting list so please book the dogs as early as possible when you have a trip planned during a popular time!

We have a full grooming salon here serviced by our professional groomers and their assistants. On pick up day, you can choose from a “Quick Wash”, “Groomer’s Bath” or “Full Groom or De-Shedding Treatment”  (see the Pet Spa page to learn more).  Because your pooch will be at play outdoors (swimming, digging, etc.) they are guaranteed to get dirty and we would prefer for them to be clean when you pick them up. At or before you drop off, you will let us know what time that you’ll be picking them up, we like to wait and bathe them just 2 hours before you pick up so that they don’t have to be stuck inside all day. If you don’t yet know the time that you’ll be picking up, that’s okay, just give us a call when you know or on that last day at least 2 hours ahead of your arrival.  If you schedule a Full Groom/De Shed or Groomers Bath for pick up day then there is no Late Pick Up/Daycamp fee. 

If needed, will cost extra. We would only have the doctors next door treat your dog with your permission first as long as you can be reached in a reasonable amount of time. If you can’t be reached, then Poochie’s manager with the guidance of our veterinarians will decide on your behalf if your pet should get treatment.  Your dogs being current on all vaccines at the day you drop off is required (it’s preferred that they have had all vaccines at least 10 days prior but not required). If your dog is missing a vaccine, no problem! You can go ahead and get on the road and our Vet will see your dog on the first day to get them all protected with vaccines.

You can get a tour of the inside of our facility every day from 10 to 5 without an appointment. You may tour the outside grounds if you wish between 12:30 and 1:30 by appointment only.

Dogs that were just adopted by you (or that have been exposed to a dog from a shelter) must not enter our facility for at least 7 days after you take them home. This rule is a safety precaution so that we don’t expose all the guests staying here to viruses that are very common in shelters and puppy stores. The most common viruses will exhibit symptoms within 7 days.

This is listed in detail on our Safety Brief and Liability Agreement that you can also find on this page.  Please read that Agreement in full before signing and let us know if you have any questions.   Poochie’s offers a unique style of boarding and Daycamp, it may not be for every dog.  We believe our way is the best way to pass the time that they’re away from you and we feel like its very healthy for them. It will be your decision to board your best friend here after you’ve considered all the possible risks versus the great rewards of being able to be a dog on vacation at Poochie’s! Feel free to request a tour and ask any questions you’d like prior to your stay.

While they are here under our care, you are still responsible for any damage or injury that your dog does to another dog, person or property, regardless of the circumstances. This means that you must pay the medical bills of the other dog involved for the damage that your dog did during the incident. It’s Florida law and it’s the same deal when your dog is here under our care/watch. Of course, we are always being proactive to prevent anything that would cause your dog to want to nip another during play but they are still dogs after all and in this environment where we give them the freedom to be dogs, you must understand the risk that is associated with this kind of freedom.

In this environment with all the fun and freedom and outside time with friends, you must understand that there’s the possibility that your dog becomes sick or injured during her stay. Poochie’s makes every effort to prevent these things from happening but you understand that if treatment is needed then you will need to pay for it. See the Boarding & Daycamp FAQ’s page for more info on what we do if a dog gets hurt or sick, there’s a link at the top of this page.

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